ATTENTION Microsoft 365 / Exchange Professionals:
Take I.T. From Cost Center To Revenue Generator.
Effortlessly Syncing Every Employee Smartphone With Microsoft Office GAL, Public Folders, & Shared Calendars Can Save Time & Improve Profitability.
The Hidden Challenge Of Today’s IT Professional
The recent uncertainty brought on by the pandemic has only bolstered ever-increasing workloads. Whether it’s cybersecurity, the changing nature of remote management infrastructure, or retaining talent, (to name just a few) IT pros’ hands are definitely full.
But there’s a lesser understood challenge for today’s IT departments.
As companies do business in the “new normal”, the tools that employees and managers need must also change. However, with rapid change comes unseen kinks — the longer they go unnoticed, the more they eat away at performance.
Inefficient systems unconsciously become the norm.
For example, if software automation enhances performance and eliminates costly mistakes, company-wide implementation would result in an incremental contribution to profitability.
In a nutshell, IT admins are in a unique position. They can find hidden problems within an organization’s revenue infrastructure as well as new solutions to address them.
When an IT team goes from a cost center to a profit center, IT budgets have room to leap and salaries can grow. It’s safe to say that management takes notice.
This situation for Microsoft Admins can be compared to a leaking faucet: it’s not a glaring deficiency that stands out immediately to be fixed. But considerable time and money can flow down the drain as long as it continues.
With all that said, there’s a legitimate opportunity waiting for IT pros to get ahead in their companies: Think like your end-users.
A smaller IT department might have everything that they need synced and dialed in, but you can be sure that means there are dozens or hundreds of other employees within the organization who’s contact info and calendars are out of sync. When you consider one single customer crisis that slips through the cracks due to inefficient contact information might cost an entire account worth tens of thousands…the implications become obvious.
This can have drastic consequences if the caller is an important customer (or new prospect) who needs help sooner rather than later. This situation could have been easily avoided if the right team member had the contact info synced to their smartphone. This fire would never have started.
Additionally, the larger a company is, the more pronounced this problem suffocates its optimal performance. Suddenly, the “leaky faucet” mentioned above becomes a whole houseful of bad plumbing. The more employee phones that are out of sync, the more chances there are for someone to drop the ball.
The right solution allows you to put every employee in the position to do the best job possible:
- Employees always access accurate contacts and calendars, Caller ID with photo, so they know exactly who is calling them: On the road, at a customer site, at the office, at home, even with no internet connectivity.
- Shared calendars are easily distributed: Never miss a critical meeting or schedule change, and fast optimization of resource management.
- Access to CRM contacts on business smartphones: Every lead, prospect, and customer is reachable by all employees without requiring expensive CRM licenses.
- IT can centrally manage the solution from a single dashboard.
One company even saved over $120k in Help Desk costs by syncing its 1,500 Microsoft 365 users. (You can see their story here.)
Imagine everyone’s relief when they know they’ll know exactly who’s contacting them. No more unidentifiable texts. Or even worse: No risk of an employee (or you) accidentally ignoring a call from C Level Exec!
Once again, the larger an organization is, the more potential there is for serious consequences. With larger staffs that may be changing month to month, smartphones remaining out of sync are that much more of a liability.
Automated software solutions can help businesses become more productive and profitable by centrally managing contact lists and calendars on business smartphones.
Here are the ideal attributes:
Discover the amazing execution that comes with having everyone in your company sync the Microsoft GAL, Public Folders, and shared calendars to their smartphones.