Improves the Accuracy, Completeness, and Accessibility of Contact Data using tools such as BlackBerry PIN blasting, Exchange Public Folder synchronization, and instant contact database sync from the Global Address List over multiple computer platforms and mobile devices.
Instant contact management for Exchange and Global Address list synchronization (GAL sync)
Many organizations struggle with locating current contact information on a mish-mash of spreadsheets, USB drives, sticky notes, or third-party apps on each handheld. As an organization grows, so grows the challenge of keeping contact data current, complete, and available when needed.
With itrezzo Unified Contact Management (UCM), enterprises and organizations are able to manage, improve, and add value to contact data about their employees and external individuals.
Unified Contact Management from itrezzo is designed to:
- Optimize employee, customer, and other contact data by increasing its accuracy and completeness over time
- Ensure access to contact data by making it available and ready at its most vital points of usage
- Sync contact data to the global address list (GAL sync) and all designated smart phone address books, as well as Outlook folders, to reduce or eliminate conflicting versions.
It is obvious — particularly for those involved in emergency preparedness and response — that without a unified contact management system, contact data gradually becomes less accurate and less available. Every day, employees lose time trying to find the right phone number and updating their address books. During a crisis, property and even lives can be lost because communication is obstructed — unless unified contact management has been applied.
The itrezzo Unified Contact Manager is an enterprise-grade server infrastructure and contact management application that automatically updates and disseminates employee contact information. The itrezzo flagship solution, Unified Contact Manager has been proven over years in major corporations and government agencies to keep contact information current and accurate, thereby:
- Preparing organizations for emergency situations
- Boosting productivity on a daily basis with very high ROI
- Increasing the accuracy of contact data
- Making everyone reachable, especially in a crisis
The key functionality itrezzo Unified Contact Management delivers is enterprise contact optimization, or ECO. ECO encompasses and can optimize data on all the contacts and people who matter to an organization, including customers, partners, and regulatory agencies. Data on these contacts can be not only maintained, but also made progressively more complete and accurate by components that ship with, or can be added to, the itrezzo Unified Contact Manager. These components include:
- itrezzo Self Service Update automates the collection of updates and corrections so they can be synced to employee mobile phones and the global address list (GAL).
- itrezzo LockStep syncs the global address list (GAL) with designated data sources, including Self Service Updates.
- itrezzo InterOrg Connector extends UCM across organizational boundaries by optimizing contact data, and sharing it between designated staff groups at different companies or agencies.
- itrezzo Telephone Broadcast Connector joins the power of itrezzo UCM with third-party mass notification and broadcast systems to ensure that when everyone must be reached at once, the broadcast is sent to the right destinations.
SFA – itrezzo Sales Force Automation, is a SalesForce.COM API that allows contacts from the cloud to be pushed to Exchange Mailbox contacts, and then synced to handheld devices, including smart phones, without any desktop or handheld software installed.
DDC – itrezzo Data Dictionary Component offers the system administrator a way to instantly locate any type of contact data, in any contact, in any data source. This component is a strategic technical tool for the IT administrator.
BPP – BES Performance Pack keeps IT administrators completely up to date on all activity within the “BlackBerry universe.”
Handheld Asset Management – This itrezzo UCM component tracks all handheld assets and automates the distribution of BlackBerry PIN IDs, BlackBerry phone numbers and Push-to-Talk numbers. By tracking all new devices, removed devices, and updated phone details automatically, the itrezzo Unified Contact Manager can push the appropriate individual contact details to only the correct, designated smart phones and computers among hundreds or thousands of devices.
With Unified Contact Management from itrezzo, some of the world’s largest corporations, and the most vital government agencies, can operate more efficiently with the most accurate and complete contact data possible.
itrezzo Technical Prerequisites
itrezzo Unified Contact Management works with the Microsoft Exchange Server
Any handheld -- BlackBerry, iPhone, Android, Windows Mobile phone, or Good Technology device -- registered to the network by an employee or external contact, can automatically be included
Contact itrezzo for additional information or a Free Trial.