What is Unified Contact Management (UCM)?

What is Enterprise Contact Optimization (ECO)?

UCM and enterprise contact optimization the same thing?

If we already have a mass notification system, why would our organization be interested in the itrezzo Unified Contact Manager?

Why would we want two separate systems to reach employees?

For emergency or disaster situations, do we need anything besides our mass notification system?

Should we be satisfied that our employee contact data – cell phone numbers included – is at least 95% accurate?

How do we get our employee contact data to a more complete and accurate state?

How does itrezzo handle the problem of accuracy degrading with time?

Our IT department has invested a lot of time into building an internal contact system. Why do we need itrezzo Unified Contact Manager?

We have an internally-developed system which updates employee Outlook contacts. Why would we need itrezzo Unified Contact Manager?

Our internal employee data system updates automatically every pay period, from our payroll system – isn’t that sufficiently accurate?

We have very accurate information on each employee, and can reach them. But how do we best deliver this data to our employees, so they can easily reach their co-workers?

What if we simply issued a Human Resources directive: every employee must update their directory and emergency contact information?

When we issue a new smart phone, then sync it to Outlook, are we assured all the latest contact data is there?

Every employee has a list of important phone numbers and contact persons for use in an emergency. Does itrezzo Unified Contact Manager provide some additional value for crisis situations?

If itrezzo gives everyone the full corporate directory, does that mean everyone can see the CEO’s home number?

We’re very thorough at updating our employee list, and emailing it as a spreadsheet file to all employees weekly. Why would our organization need itrezzo?

Can you improve productivity over our current method, where employees look at the printed directory when it comes out, see which colleagues have updated contact information, and update those in their cell phone?

What is the productivity gain with Self-Service Update?

How does person-to-person communication happen in emergencies if the voice or email networks fail, or the BlackBerry Server goes down?

I’m in COOP/ Disaster Recovery / Risk Management. In a crisis, there are people at other agencies or organizations I have to get in touch with, and vice versa. Can itrezzo help?

Does itrezzo Unified Contact Manager provide incident management?

In an emergency, there are some key documents – our emergency plans for each group or department – that we want every employee to have. Can itrezzo Unified Contact Manager help with that?

How expensive and difficult is it to run a trial of itrezzo Unified Contact Manager? Is there any data entry involved?

For a test run, or actual implementation, what must be installed on our employees’ handheld devices?

In a trial of itrezzo Unified Contact Manager, is any data entry required?

How long does it take to implement a trial of itrezzo Unified Contact Manager?

What are specific steps to set up a trial of itrezzo Unified Contact Manager?

What if we don’t have BlackBerry Enterprise Server?